Statement of Support and Commitment

Our extraordinary Technical Support and Customer Service is one of the main reasons why our clients rate FastCloud as the number one hosting solution for personal and small business websites. And we can’t thank them enough for their recommendations. Because transparency and honesty are part of our core values, we believe it is essential that we let you know what’s included in our hosting product support and what’s not, before making your purchasing decision.

24/7/365 Support

Day or night, rain or shine, anytime 24/7/365 our team is here for you!

15 min. response time

Based on 10 000 support requests, we resolved 83% of the issues in less than 15 minutes.

We deliver

We work until we deliver on our promises, no matter how long it takes or how hard it is.

3 levels of escalation

We make sure you are served by the right person with the competency about your issue.

How we Define our Support Service

With direct comparison to other premium and general hosting providers service level

A breakdown of what's supported and what's not

Our Support Service

Other Premium Hosts

Other Managed Hosts

Other Unmanaged Hosts

Find the right Cloud for you

Get started with immediate activation or have your website transferred in less than an hour!

FastCloud Shared Hosting

The top-rated Hosting Solutions for personal and small business websites – the perfect balance between cost and performance.

Virtual Private Cloud Server

Fully managed SSD Cloud VPS hosting solution with priority 24/7/365 Technical Support to make your site blazingly fast.

Dedicated CPU Server

Raw power and completely customizable environment with dedicated CPU for resource-demanding projects.