Statement of Support and Commitment
Our extraordinary Technical Support and Customer Service is one of the main reasons why our clients rate FastCloud as the number one hosting solution for personal and small business websites. And we can’t thank them enough for their recommendations. Because transparency and honesty are part of our core values, we believe it is essential that we let you know what’s included in our hosting product support and what’s not, before making your purchasing decision.
Day or night, rain or shine, anytime 24/7/365 our team is here for you!
15 min. response time
Based on 10 000 support requests, we resolved 83% of the issues in less than 15 minutes.
We work until we deliver on our promises, no matter how long it takes or how hard it is.
3 levels of escalation
We make sure you are served by the right person with the competency about your issue.
How we Define our Support Service
With direct comparison to other premium and general hosting providers service level
A breakdown of what's supported and what's not
Our Support Service
Other Premium Hosts
Other Managed Hosts
Other Unmanaged Hosts
Find the right Cloud for you
Get started with immediate activation or have your website transferred in less than an hour!
FastCloud Shared Hosting
The top-rated Hosting Solutions for personal and small business websites – the perfect balance between cost and performance.
Virtual Private Cloud Server
Fully managed SSD Cloud VPS hosting solution with priority 24/7/365 Technical Support to make your site blazingly fast.
Dedicated CPU Server
Raw power and completely customizable environment with dedicated CPU for resource-demanding projects.