99.9% Uptime commitment, guarantee
All hosting companies experience downtime from time to time. The only difference is how transparent and responsive they are when it happens. We at SuperDog Hosting are 100% committed to maintaining above the industry average uptime of 99.9% not only for our network but your website, email and core services. We also guarantee that we will be 100% transparent so you can always be informed about any issue that may affect your seamless hosting experience.
DAILY SERVER CHECKS
Monitoring and Guarantees
Managed Services to Maximize Network Performance and Uptime
Our Uptime Guarantee
When looking to improve the availability and performance of your applications, don’t underestimate the impact of infrastructure. We are committed to providing optimal availability for both our cloud infrastructure and your website applications.
Network and infrastructure uptime
We guarantee that our Public Network will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 10% credit of your monthly fee for each hour of network downtime, up to 100% of your monthly fee for the affected service.
Your website and services uptime
We guarantee that your website will be available 99.9% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 10% credit of your monthly fee for each hour of network downtime, up to 100% of your monthly fee for the affected service.
Status Check Every 60 Seconds
We check the accessibility and status of all servers we host every 60 seconds from 2 independent locations in US. That translates to 100 + checks for each server every day.
We utilize the service of an independent professional company specializing in uptime monitoring to perform accessibility checks every 60 seconds from 2 independent locations in US. This way we know that your website is not just up and running but globally accessible by your visitors from all over the world.
We monitor not only the network and general website accessibility but all complimentary services such as Mail, FTP, MySQL and many more too. In case any issue arises an automated attempt to recover the service is done in just a few seconds and a reported is submitted to our senior 24/7 technical staff for review.
Account No-Suspension Policy
No more abuse cases or sudden account suspensions. In case any issue arises with your account resource usage our expert Support Team will proactively give you a call and help you resolve it, instead of just suspending your account.
Observer Monitoring System
All FastCloud hosting services come with a free resource monitoring service so you can see exactly how much resources your website is using to optimize performance and reduce cost.
Based on daily reports and statistics our support team evaluates the performance of all hosting accounts and will proactively contact you in case we detect any performance bottlenecks.
Find the right Cloud for you
Get started with immediate activation or have your website transferred in less than an hour!
FastCloud Shared Hosting
The top-rated Hosting Solutions for personal and small business websites – the perfect balance between cost and performance.
Virtual Private Cloud Server
Fully managed SSD Cloud VPS hosting solution with priority 24/7/365 Technical Support to make your site blazingly fast.
Dedicated CPU Server
Raw power and completely customizable environment with dedicated CPU for resource-demanding projects.
Not exactly what you are looking for?
Start the conversation – we would love to hear about your project and help you find the information you are looking for. Get in touch with our 24/7 support for a free consultation.
Chat with our support center or call us directly: 1.800.000.0000